Website Terms of Use and Terms of Sale

These Website Terms of Use and Terms of Sale set out the basic rules applicable when you browse this website, purchase products, place orders, and use our customer service.

By accessing, browsing, or using this website, you agree to be bound by these Terms and by other policies published on the website, including the Privacy Policy, Returns and Refunds Policy, and Shipping Policy. If you do not agree with these Terms, please stop using this website.

These Terms do not cancel, restrict, or replace any mandatory rights that consumers are entitled to under applicable law.

1. Services We Provide

Through this website, you may:

• Browse products and related information;

• Add products to your shopping cart;

• Place and pay for orders;

• Check order and delivery status;

• Contact customer support;

• Request order cancellation, returns, refunds, or other after-sales services.

We may modify, suspend, or discontinue certain website functions in order to maintain security, fix technical issues, upgrade systems, or comply with legal requirements. Where legally required to notify users, we will provide relevant information through appropriate means.

2. Basic Requirements for Using the Website

You must have the legal capacity and eligibility required under the laws applicable in your location to enter into a purchase contract.

When using the website or placing an order, you agree to:

• Provide true, accurate, and complete information;

• Promptly update your information when it changes;

• Not impersonate another individual or organization;

• Not use the website for fraudulent or unlawful activities;

• Take responsibility for the order information you submit.

If a minor wishes to use this website, the minor should receive the necessary assistance from a parent, legal guardian, or another adult legally authorized to act on their behalf.

3. Account and Security Responsibilities

If the website provides account registration, you are responsible for keeping your login credentials secure and should not disclose your password or verification codes to others.

If you discover unauthorized access to your account, unusual account activity, or any other security risk, please contact us immediately at:

noorhabibah676@gmail.com

If we reasonably suspect that an account is involved in fraud, unlawful activities, attacks against our systems, or serious violations of these Terms, we may, to the extent permitted by law, restrict account functions, suspend access, or cancel related transactions.

4. Product Information

We make reasonable efforts to ensure that product names, images, specifications, features, inventory, and pricing information displayed on the website are accurate.

Please note that:

• Product colors may vary slightly depending on your screen, device, or browser settings;

• Product packaging or appearance may vary reasonably between production batches without affecting normal use;

• Inventory availability may change due to simultaneous orders or delays in system updates;

• We may correct obvious typographical, technical, inventory, or pricing errors displayed on the website.

If an error materially affects an order that has already been placed, we will contact you as soon as reasonably possible and, in accordance with applicable law, provide an appropriate option such as continuing with the order, modifying the order, cancelling the order, or issuing a refund.

5. Placing an Order and Formation of the Contract

Adding a product to your shopping cart does not mean that the product has been reserved.

After you submit an order, we may conduct:

• Inventory checks;

• Payment authorization checks;

• Delivery information checks;

• Delivery feasibility checks;

• Reasonable security and fraud-prevention checks.

An automated message confirming that your order has been received generally only means that our system has received your order. It does not necessarily mean that the order has been formally accepted.

The time at which a sales contract is formed will be determined in accordance with applicable law and the order confirmation, shipping confirmation, or other clear communication issued by us.

6. Circumstances in Which We May Be Unable to Accept or Complete an Order

To the extent permitted by law, we may reject, suspend, or cancel an order in circumstances including:

• The product is out of stock;

• Payment has failed or has not been authorized;

• The delivery address is incorrect, incomplete, or undeliverable;

• The order information appears materially unusual or incorrect;

• The website contains an obvious pricing or product information error;

• We have reasonable grounds to suspect fraud or unlawful activity;

• The order quantity significantly exceeds reasonable personal-use quantities;

• Completing the transaction may violate applicable laws or regulatory requirements;

• Other circumstances prevent the order from being reasonably completed.

If we cancel an order for which payment has already been successfully made, we will refund the applicable amount in accordance with applicable law.

7. Product Prices and Other Charges

Product prices, applicable taxes, shipping charges, and other necessary fees will be displayed on the product page or during the checkout process.

Before submitting your order, please check:

• Products and quantities;

• Unit prices and total amount;

• Discount information, where applicable;

• Delivery method and shipping charges;

• Delivery address;

• Payment method.

Unless otherwise required by applicable law, the final amount displayed and confirmed at the time you place the order will be used as the basis for settlement.

8. Payment Methods

Depending on the order, location, and actual availability of payment services, the checkout page may offer:

• Credit or debit cards;

• Third-party electronic payment services;

• Cash on delivery (COD);

• Other payment methods displayed on the checkout page.

The availability of a particular payment method on the website does not mean that it is available for every order or in every region.

Electronic payments may be processed by independent third-party payment service providers. Such providers may process payment information in accordance with their own terms and privacy policies. We generally do not directly store complete card numbers, security codes, or payment passwords.

9. Cash on Delivery Orders

If cash on delivery is available at checkout, you must make the required payment when the package is delivered in accordance with the order terms.

Before selecting cash on delivery, please make sure that:

• The recipient's name is accurate;

• The delivery address is complete and serviceable;

• The contact telephone number is valid;

• The recipient will be available to receive and pay for the order upon delivery.

If a cash on delivery order qualifies for a refund, we will contact you to confirm an appropriate method for receiving the refund.

10. Order Changes and Cancellations

If you need to modify or cancel an order, please contact:

noorhabibah676@gmail.com

Please provide your order number, recipient's name, and details of the requested modification or cancellation.

We will make reasonable efforts to assist you according to the current status of your order. However, we cannot guarantee that an order that has already entered the packaging, shipping, or delivery stage can still be modified or intercepted.

After an order has been shipped, eligible consumers may exercise their withdrawal or return rights in accordance with the Returns and Refunds Policy and applicable law.

11. Delivery Arrangements

We will arrange delivery based on the information provided in your order. You are responsible for ensuring that your delivery address and telephone number are accurate and complete.

Delivery dates displayed on the website or in your order are generally estimated dates unless we have expressly committed to a specific delivery period.

Delivery may be affected by factors including:

• Order processing time;

• Destination and delivery distance;

• Public holidays or peak business periods;

• Weather or natural disasters;

• Delays by logistics providers;

• Customs inspections;

• Incorrect addresses or inability to contact the recipient;

• Other events beyond our reasonable control.

If a delivery issue occurs, we will provide reasonable assistance based on the information available to us. Detailed rules are set out in the Shipping Policy published on the website.

12. Inspection Upon Delivery

After receiving your order, please reasonably inspect the package, product quantity, and condition of the goods.

If you discover transportation damage, missing products, incorrect products, or obvious quality issues, please contact:

noorhabibah676@gmail.com

To help us process your request, please provide your order number, a description of the issue, and clear photos or videos where appropriate.

13. Withdrawal, Returns, and Refunds

Eligible consumers may apply for:

• Withdrawal from an order;

• Return of goods;

• Product exchange;

• Refund;

• Resolution of quality issues,

in accordance with the Returns and Refunds Policy.

For consumers in the European Union, statutory withdrawal rights and statutory legal guarantees relating to the conformity of goods are not excluded or restricted by these Terms.

Return conditions, shipping costs, excluded products, refund amounts, and application procedures are governed by the Returns and Refunds Policy and applicable law.

14. Rights Regarding Non-Conforming Goods

If goods are defective, cannot perform their agreed functions, or otherwise fail to conform to the contract, consumers may request appropriate remedies in accordance with applicable law.

Depending on the circumstances, available remedies may include:

• Repair;

• Replacement;

• Price reduction;

• Refund;

• Other remedies provided by law.

Any manufacturer's warranty or commercial warranty accompanying the goods is an additional protection and does not replace or reduce the consumer's statutory rights.

15. Restrictions on Website Use

You must not use the website in any unlawful, fraudulent, or harmful manner, including:

• Submitting false orders or payment information;

• Impersonating another person;

• Uploading viruses, malware, or destructive code;

• Accessing accounts, servers, or databases without authorization;

• Circumventing security, access-control, or fraud-prevention measures;

• Interfering with the website, payment systems, or checkout systems;

• Collecting personal information belonging to other users;

• Infringing another person's privacy, copyright, trademark, or other rights;

• Copying, scraping, or commercially exploiting website content in bulk without authorization;

• Using the website to conduct money laundering, fraud, or other unlawful activities.

If any of the above activities occur, we may take reasonable and lawful protective measures, including restricting access, suspending accounts, cancelling suspicious orders, and reporting unlawful activities to relevant authorities.

16. Website Content and Intellectual Property

The text, images, graphics, page layouts, software, code, videos, trademarks, and other content on this website may belong to us or the relevant rights holders and are protected by intellectual property laws.

Unless expressly permitted by law or with prior written permission from the relevant rights holder, you may not:

• Copy or modify protected content;

• Use website content for commercial purposes;

• Publicly distribute, sell, or sublicense such content;

• Remove copyright, trademark, or other rights notices;

• Reverse engineer the website's software or technical functions.

Nothing in these Terms restricts fair use or other rights expressly permitted by law.

17. Third-Party Websites and Services

The website may use or provide access to third-party services and links, including:

• Payment platforms;

• Delivery and logistics services;

• Website hosting services;

• Data analytics tools;

• Customer support tools;

• Social media features;

• Advertising or marketing services.

Third-party services may be governed by their own terms and privacy policies. Unless otherwise required by applicable law, we do not control the content, availability, or data-processing practices of third-party websites.

For details regarding the processing of personal information, please refer to the website's Privacy Policy.

18. Website Operation and Technical Interruptions

We will take reasonable measures to maintain the operation of the website, but we cannot guarantee that the website will always be uninterrupted, error-free, or completely free from security risks.

The website may temporarily become unavailable due to:

• Scheduled maintenance or system upgrades;

• Software or hardware failures;

• Network or server interruptions;

• Cyberattacks or security incidents;

• Failures of third-party services;

• Other events beyond our reasonable control.

We will address technical issues and restore services within a reasonable scope, but these Terms do not constitute a guarantee that the website will always be permanently or continuously available.

19. Limitation of Liability

To the maximum extent permitted by applicable law, we will not be liable beyond the extent required by law for delays or failures to perform caused by events beyond our reasonable control.

Such events may include natural disasters, severe weather, war, civil unrest, government measures, widespread telecommunications failures, logistics network disruptions, or failures of critical third-party services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law, nor does it restrict:

• Consumers' mandatory statutory rights;

• Statutory legal guarantees relating to the conformity of goods;

• Liability arising from fraud or intentional misconduct;

• Any other liability that cannot legally be excluded or limited.

20. Personal Data Protection

We process personal information relating to orders, payments, deliveries, customer service, and website use in accordance with the Privacy Policy published on this website.

The Privacy Policy explains the categories of personal information collected, purposes of processing, legal bases, recipients, retention periods, use of cookies, and the data protection rights available to you.

21. Changes to These Terms

We may amend these Terms due to changes in applicable laws, business operations, security requirements, or website functionality.

The updated version will be published on the website and will include an updated effective date. Changes will generally apply to website use and transactions occurring after the effective date and will not improperly affect rights that consumers have already acquired under applicable law before the changes take effect.

We recommend reviewing the latest version before placing an order.

22. Governing Law and Dispute Resolution

These Terms shall be interpreted in accordance with applicable law. Any choice-of-law or jurisdiction provision will not deprive consumers of the mandatory protections granted to them under the laws of their habitual place of residence.

If a dispute arises, we recommend contacting us first so that we can attempt to resolve the matter through communication.

If the dispute cannot be resolved through consultation, you may seek assistance from a competent court, regulatory authority, or legally recognized dispute resolution body in accordance with applicable law.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. Customer Service Contact

If you have any questions regarding website use, accounts, orders, payments, delivery, returns, refunds, or these Terms, please contact:

Customer Support
Email: noorhabibah676@gmail.com

Please include your order number and a description of your inquiry. Do not send passwords, payment verification codes, or complete bank card information by email.

We will review your request and respond as soon as reasonably possible after receiving your email.