Contact information

Contact Customer Service

Whether you would like to learn more about our products, check your order status, or resolve issues related to delivery, returns, or refunds, you can contact us by email.

Customer Service Email

noorhabibah676@gmail.com

This is our primary contact method for handling orders and after-sales issues. To help us verify your order, we recommend sending your email from the email address used when placing the order.

What We Can Help With

Our customer service team can assist with:

Product information and usage questions;
Order confirmation or status inquiries;
Requests to modify or cancel an order;
Payment status and payment-related issues;
Delivery progress and shipping issues;
Return, exchange, and refund requests;
Damaged, missing, or incorrect items;
Website-related issues;
Privacy and personal data requests;
Other shopping or after-sales service inquiries.

What to Include in Your Email

To help us process your request more efficiently, please provide the following information when applicable:

Order number;
Recipient's name;
Email address used when placing the order;
Product name;
A detailed description of the issue;
Tracking number;
Relevant photos, videos, or screenshots.

We recommend clearly stating the type of issue in the email subject line, for example:

“Order Inquiry + Order Number”
“Return Request + Order Number”
“Delivery Issue + Order Number”
“Damaged Product + Order Number”
“Privacy Rights Request”

Estimated Response Time

Customer emails are usually answered within 1–2 business days.

Business days generally refer to Monday through Friday, excluding public holidays. Response times may be slightly longer during weekends, public holidays, promotional periods, or peak order periods.

Please avoid sending multiple duplicate emails regarding the same issue, as this may affect our ability to identify and process your request efficiently.

Delivery Issues

Please contact customer service promptly if:

Tracking information has not been updated for an extended period;
Your package has clearly exceeded the estimated delivery time and has not arrived;
The tracking number cannot be located or checked;
The tracking status shows that the package was delivered, but you have not received it;
The package appears to be lost;
The product was damaged during transportation;
The product or quantity received does not match your order.

Please include your order number, tracking number, and any photos or screenshots that help explain the issue.

For delivery times, available delivery regions, and procedures for handling package issues, please refer to the “Shipping Policy.”

Returns, Exchanges, and Refunds

If you would like to request a return, exchange, or refund, please first email:

noorhabibah676@gmail.com

Please explain the reason for your request and provide your order number. If the product is damaged, defective, or does not match your order, please also provide clear photos or videos.

For specific conditions, deadlines, fees, and procedures, please refer to the “Return and Refund Policy.”

Privacy-Related Requests

If you would like to access, correct, or delete your personal information, withdraw relevant consent, or have questions about cookies and data processing, please contact us through the customer service email and include “Privacy Request” in the email subject line.

For information about how personal data is collected, used, stored, and shared, please refer to the “Privacy Policy.”

Information Security Reminder

To protect your account and financial security, please do not send the following information via ordinary email:

Account passwords;
Payment passwords;
SMS or payment verification codes;
Full bank card numbers;
Bank card security codes (CVV/CVC);
Sensitive personal information unrelated to your issue.

We will never ask you to provide your password or verification code by email.