Order Shipping and Delivery Policy

This policy applies to products purchased through this website that require delivery. It covers available delivery destinations, order processing, estimated shipping times, shipment tracking, and procedures for handling delivery issues.

We will select appropriate logistics providers and make reasonable efforts to deliver orders safely and on time. Nothing in this policy limits any mandatory rights that consumers may have under applicable law.

1. Countries We Currently Deliver To

At present, we primarily provide standard delivery to the following European countries:

• Germany;

• Austria;

• Italy;

• Spain;

• Portugal;

• Poland;

• Czech Republic;

• Slovakia;

• Slovenia;

• Croatia;

• Greece;

• Romania;

• Bulgaria;

• Estonia;

• Latvia;

• Lithuania.

Actual delivery availability may also depend on the type of product, inventory location, warehouse arrangements, and local logistics conditions. The countries and delivery methods available on the checkout page represent the actual options available for the specific order.

If your country or region is not listed, please contact us at noorhabibah676@gmail.com before placing an order to confirm whether delivery can be arranged.

2. Standard Shipping Costs

We currently provide free standard shipping to the supported destinations listed above, subject to the information displayed on the checkout page.

If a particular product, special delivery method, or specific destination requires an additional shipping charge, we will display the applicable cost before you submit your order, to the extent required by law.

Unless otherwise stated on the checkout page, free standard shipping generally does not include expedited delivery, special handling, or other additional logistics services voluntarily selected by the consumer.

3. How Long Does Delivery Take?

Orders generally go through two stages: processing and transportation.

Delivery Stage	Estimated Time
Order review and preparation	3–5 business days
Transportation after shipment	5–8 business days
Estimated time from order to delivery	Approximately 8–13 business days
Standard shipping fee	Free

Business days generally mean Monday through Friday, excluding public holidays.

The above timeframes are estimates under normal circumstances and do not constitute an absolute guarantee. Where applicable law establishes a specific delivery deadline, the relevant legal requirements will apply.

4. Order Processing

After an order is confirmed, we will arrange order review, inventory confirmation, preparation, packaging, and dispatch.

Processing times may be extended due to:

• Public holidays or weekends;

• Significant increases in order volume;

• Promotional periods;

• Inventory allocation;

• Warehouse operational adjustments;

• Additional verification of order information;

• Technical, logistics, or other unforeseen issues.

If an order cannot be processed normally due to insufficient inventory, payment issues, or other reasons, we will contact you as appropriate.

5. Shipping Carriers

We will select a carrier based on the shipping warehouse, destination, package specifications, and available logistics routes.

Potential logistics providers may include:

• DHL;

• DPD;

• UPS;

• FedEx;

• Other carriers with appropriate delivery capabilities.

The actual carrier may vary depending on the destination, warehouse, and logistics arrangements. To ensure successful delivery, we may change the carrier or shipping route before dispatch when necessary.

6. Shipping Notifications and Tracking

After an order has been handed over to the carrier, we will generally send a shipping notification to the email address provided when you placed the order.

The notification may include:

• Shipping confirmation;

• Tracking number;

• Carrier name;

• Instructions for checking the shipment status.

After the carrier receives the package, it may take some time before tracking information appears for the first time. Tracking events may also not update in real time due to system synchronization delays.

If the tracking number remains unavailable for an extended period or the tracking information does not change for an unusually long time, please contact:

noorhabibah676@gmail.com

Please include your order number and tracking number in your email.

7. Factors That May Affect Estimated Delivery Times

After a package has been shipped, actual delivery times may be affected by:

• The destination country and specific region;

• Local carrier delivery arrangements;

• Public holidays and peak logistics periods;

• Severe or extreme weather;

• Customs or border inspections;

• Traffic and transportation restrictions;

• Incorrect addresses or inability to contact the recipient;

• Carrier system or operational issues;

• Other events beyond our reasonable control.

If your order significantly exceeds the estimated delivery time, please do not place a duplicate order. Contact us first so that we can check the status of your shipment.

8. Changing the Delivery Address or Order Information

Before Shipment

If you discover that your delivery address, name, or telephone number is incorrect, please immediately contact:

noorhabibah676@gmail.com

Please include:

• Order number;

• Recipient's name;

• Original order information;

• Correct information that needs to be updated.

We will make reasonable efforts to assist depending on the processing status of the order, but we cannot guarantee that an order that has already entered the packaging or dispatch stage can still be modified.

After Shipment

Once a package has been shipped, we are generally unable to directly change the delivery address or cancel the shipment.

You may contact the carrier based on the current tracking status to determine whether delivery arrangements can be changed. Whether an address or delivery arrangement can be modified depends on the carrier and local service conditions.

If a package cannot be delivered because of an incomplete address, incorrect contact information, or other incorrect information provided by the consumer, we will explain the available options after the package is returned or after we receive feedback from the carrier.

9. Recipient Responsibilities

To reduce the risk of failed delivery, please confirm the following before placing your order:

• The recipient's name is accurate;

• The address includes the necessary house number, floor, unit, or other details;

• The postal code is correct;

• The telephone number is valid and reachable;

• The delivery location can receive packages;

• For cash-on-delivery orders, the recipient will be able to receive the package and make payment upon delivery.

Some carriers may contact the recipient by telephone, text message, or email. Please pay attention to notifications related to your order and delivery.

10. Handling Delivery Delays

If your order has not arrived after the estimated delivery period, please send the following information to noorhabibah676@gmail.com:

• Order number;

• Recipient's name;

• Tracking number;

• Current tracking status;

• A brief description of the issue.

We will review the order records and, where reasonably possible, contact the carrier to investigate.

A logistics investigation may require some processing time, particularly for cross-border shipments, customs inspections, or situations where tracking information is incomplete.

11. Tracking Shows “Delivered” but the Package Was Not Received

If the tracking information shows that the package has been “delivered” but you cannot locate it, we recommend that you first:

• Check your entrance, mailbox, or designated delivery location;

• Ask family members, neighbors, reception staff, or property management;

• Check whether the carrier left a delivery notice;

• Confirm that the delivery address in your order is correct;

• Contact the carrier directly to verify the delivery details.

If the package still cannot be found, please contact us as soon as possible and provide your order number and tracking number. We will assist with the investigation based on the information available.

12. Suspected Lost Packages

If the tracking information has not changed for an extended period, shows an abnormal status, or the carrier confirms that the package cannot be located, please contact us to initiate an investigation.

We may need to submit an investigation request to the carrier and wait for the carrier to verify the transportation records.

If the package is confirmed to have been lost during transportation and applicable law requires us or the carrier to assume responsibility, we will provide a replacement, refund, or other appropriate solution in accordance with applicable law and the circumstances of the order.

13. Packages or Products Damaged During Transportation

If the outer packaging shows obvious damage, crushing, water damage, or signs of being opened when delivered, please take photos before opening the package whenever reasonably possible.

If the product itself has been damaged, please send the following information to noorhabibah676@gmail.com:

• Order number;

• Recipient's name;

• Product name;

• Photos of the outer packaging;

• Photo of the shipping label;

• Clear photos or videos showing the damaged area;

• Description of the issue.

Please retain the product, packaging, accessories, and shipping label until we complete our initial review and provide further instructions.

14. Missing or Incorrect Products

If a product is missing from the package, the quantity is incorrect, or the model of the product received does not match the order, please do not return the product on your own.

Please contact customer service first and provide:

• Order number;

• Products and quantities actually received;

• Missing or incorrect products;

• Photos of the package and products;

• Photo of the shipping label on the outer packaging.

We will review the warehouse, order, and shipping records and, depending on the circumstances, provide an appropriate solution such as replacement shipment, exchange, refund, or another remedy.

15. Failed Delivery and Returned Packages

Delivery may fail for reasons including:

• Incorrect or incomplete address;

• Invalid telephone number;

• Repeated inability to contact the recipient;

• No one available to receive the package;

• Failure to collect the package within the required period;

• Refusal by the recipient;

• The local carrier being unable to complete delivery.

If a package is returned to us, we will consider the reason for the return, condition of the goods, and order circumstances and then confirm with you whether redelivery, a refund, or another solution is appropriate.

Any additional costs resulting from incorrect information provided by the consumer or failure to cooperate with the delivery process will be handled in accordance with applicable law and the actual circumstances.

16. Customs Duties, VAT, and Clearance Charges

Cross-border orders may be subject to VAT, import duties, customs clearance fees, or other legally applicable charges.

Whether such charges apply and which party is responsible for them may depend on:

• The destination country;

• The type of product;

• The order value;

• The shipping origin;

• Local customs and tax regulations;

• Information provided during checkout.

Where the law requires applicable taxes or charges to be disclosed before purchase, we will provide the relevant information to the extent applicable.

Consumers may also contact their local customs or tax authorities before placing an order to learn about potentially applicable import requirements.

17. Events Beyond Our Reasonable Control

Natural disasters, extreme weather, government measures, war, civil unrest, major transportation disruptions, customs restrictions, significant network failures, or logistics system interruptions may affect order processing and delivery.

When such events occur, we will take reasonable steps to minimize their impact and assist with shipment inquiries where practicable. However, delivery times may be extended accordingly.

Nothing in this policy excludes any liability that cannot legally be excluded under applicable law.

18. Relationship with Other Website Policies

This Shipping and Delivery Policy should be read together with the other policies published on the website:

• For order withdrawal, returns, and refunds, please refer to the Returns and Refunds Policy;

• For the processing of personal information and cookies, please refer to the Privacy Policy;

• For website use, payment, and order rules, please refer to the Terms of Use and Terms of Sale.

If this policy conflicts with mandatory consumer protection laws, the applicable legal provisions shall prevail.

19. Shipping and Delivery Contact Information

For questions regarding shipment status, delivery progress, delivery delays, damaged packages, incorrect products, or suspected lost packages, please contact:

Shipping & Customer Support
Email: noorhabibah676@gmail.com

To help us investigate your request, please provide:

• Order number;

• Recipient's name;

• Tracking number, if available;

• Description of the issue;

• Relevant photos or videos, where applicable.

We will review the information and provide assistance as soon as reasonably possible.